Starting October 1, 2026, we’re opening enrolment on a rebuilt version of our membership program: the Sasquatch Club. Three tiers, priced for the way Island homeowners actually use us, covering annual maintenance visits, member pricing across trades, and priority queue position when something goes wrong. Existing members finish out their paid year and then choose a tier.
Here’s what’s inside and why we structured it this way.
What the Club is (and isn’t)
It is: a membership that packages your annual maintenance visit, member pricing on any Sasquatch service call, and priority queue position when you need us. Available for households with either a heat pump OR a furnace as their covered system (one system per membership).
It isn’t: a warranty. It isn’t a repair inclusion plan. It isn’t an after-hours coverage plan. Repairs are quoted separately when needed, and after-hours calls remain a separate charge for members and non-members alike. Being a member gets you priority position in the queue and better pricing on the work — not free work.
We’re saying that plainly because HVAC memberships have a reputation for burying exclusions in fine print. Ours doesn’t. What you’re paying for is the annual visit, the member discount, and getting to the front of the line.
The three tiers
Tier structure and pricing detail lives on the Sasquatch Club page, but the shape is:
Entry tier. Annual maintenance visit on the covered system, 5% member discount across all Sasquatch trades (HVAC, electrical, and any drain work run through our sister brand Under The Seat Plumbing), priority queue position on service calls.
Middle tier. Everything in Entry, plus a higher member discount (10%) across trades and additional benefits documented on the membership page.
Top tier. Highest member discount (15%) across trades, plus the extended benefits set. For customers who use us often enough that the top tier pays for itself in one bigger job.
The member discount applies to all trades under the Sasquatch and UTS umbrella — so heat pump service, electrical work, and drain / plumbing work through UTS all discount at your tier’s rate.
What the annual maintenance visit actually includes
The maintenance visit is the anchor benefit of every tier. Not a 20-minute filter change with a sticker — a real 60–90 minute visit covering refrigerant charge (for heat pumps), coil condition, drain lines, safeties, electrical connections, and operational testing. Full breakdown of what a real maintenance visit looks like: What Actually Happens on a Sasquatch Heat Pump Maintenance Visit.
Furnace members get the equivalent seasonal check on the gas or electric furnace covered.
Why priority queue, not “same-day service”
The queue position is what member status actually buys you when something breaks — you go to the front of the schedule ahead of non-members. That’s the mechanism.
What it isn’t is a guarantee of same-day or 24-hour response. Winter cold snaps, holiday weekends, and Island geography (Sooke to Qualicum) put real limits on how fast anyone can be at your door. Being at the front of the queue matters most when the queue is longest — and that’s exactly when non-members are waiting a week.
Current members
If you’re on our existing $18.90/month plan, you’re grandfathered — finish out your paid year at current pricing and current benefits, then choose one of the three new tiers when your renewal comes up. No mid-cycle changes. No surprises. If you want to switch to a new tier early we’ll pro-rate the difference cleanly.
How to sign up
Enrolment opens October 1, 2026. Members can sign up online through the Sasquatch Club page, or a Comfort Specialist can walk through the tiers with you during any home visit.
If you’re not sure which tier fits, the middle tier is the most common choice for households that expect at least one service call plus the annual visit each year. The top tier makes sense if you know you have a bigger project coming (a heat pump install, panel upgrade, or drain job) where the 15% discount covers a full year of membership on that job alone.
What to expect from us
A Comfort Specialist visits your home for any install-quote conversation. Members get priority on service call scheduling and member pricing on any work. Annual visits are pre-booked to catch you in the right season.
Family-owned. Island-grown. 4.9 ★ Google Rated across the Island.
Call (236) 361-8293 or reach us through our contact page.
— The Sasquatch Field Team
