4.9 
Voted Best of the City
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Heat pump, furnace or AC not working?
We repair heat pumps, furnaces, air conditioners and ductless mini-splits in homes from Victoria to Qualicum Beach. Your technician finds the cause, explains it in plain language, and gives you a written quote before any repair starts. You decide what happens next.
We're a family-owned team based on Vancouver Island. VicNews readers voted us Best HVAC in Best of the City in 2024, 2025 and 2026.
Family-owned. Island-grown.
Don't take our word for it. Island neighbours voted us Best HVAC three years running, plus Best Electrician and Best Plumber in 2026. One company from your first call to every visit after, and one team accountable for the work.
Best HVAC 2024, 2025, 2026- Best Electrician 2026
- Best Plumber 2026
VicNews Best of the City readers' choice awards. Best Plumber was awarded to our company, Under The Seat Plumbing.
How does a repair visit work?
Text or call us
Text a Sasquatch any time and Ashley, our booking assistant, replies in seconds. Prefer to talk? Call the office Monday to Friday, 8am to 4:30pm. After hours, Ashley answers the phone and books your visit.
Step 1We find the cause
Your technician tests the system, tracks down the problem, and walks you through what they found.
Step 2You get a written quote
You see the price before any repair starts. Approve it on the spot, or book the repair when you're ready.
Step 3Common heat pump, furnace and AC problems
No heat or no cooling
The system runs but blows the wrong temperature, or one room or zone won't warm up or cool down.
Won't turn on
The outdoor unit is silent, the indoor unit won't respond, or the breaker keeps tripping.
Strange noises
Grinding, rattling, banging or hissing. It's often a worn or loose part.
Water or refrigerant leaks
Water pooling around the indoor unit, or a sweet chemical smell. Turn the system off and contact us. Learn more about refrigerant leaks.
Error codes or flashing lights
Send us the code when you get in touch, so your technician knows what to expect.
Ice on the unit
Ice building up on the outdoor unit or indoor coil, or a system that keeps switching on and off every few minutes.
Brands we repair: Moovair, Quilt, Daikin, Fujitsu, Mitsubishi, Samsung, Carrier, Lennox, Goodman, and most other major brands. Not on the list? Ask us anyway. For heat pumps in more detail, see heat pump repair.
Members save on every repair.
5 to 10 percent off repairs, service and duct cleaning, a discounted or waived diagnostic, and your maintenance visit included. Plans start at $22 a month.
Heat out at night or on the weekend?
Call or text any time. Outside office hours, Ashley, our AI booking assistant, answers and books you into the next available opening.
Should you repair or replace your system?
Most of the time, a focused repair is the right call. If your system is getting older, the repair quote is high, or you've needed us more than once this year, your technician will walk you through both options so you can decide. Thinking about a new system? See heat pump installation and BC heat pump rebates.
Not sure what you need?
Describe what you're noticing. Ashley replies by text in seconds, day, night, or weekend, and books you into the right service.
HVAC repair questions
How much does an HVAC repair cost?
It depends on what's wrong. Your technician diagnoses the problem first, then gives you a written quote before any repair starts, so you know the price up front. Sasquatch Club members get a discounted or waived diagnostic during regular hours.
Should I turn my system off while I wait?
Turn it off at the thermostat or breaker if you smell burning, see water pooling around the indoor unit, hear grinding or banging, or notice a sweet chemical smell. For most other problems, like an error code or the wrong temperature, leave it as it is so your technician can see what you're seeing.
How soon can a technician come?
We book you into the next available opening. Sasquatch Club members are booked ahead of non-members. Getting in touch early in the day gives you the most options.
Which brands do you repair?
Moovair, Quilt, Daikin, Fujitsu, Mitsubishi, Samsung, Carrier, Lennox, Goodman, and most other major heat pump, furnace and air conditioner brands.
Do Sasquatch Club members pay less for repairs?
Yes. Members save 5 to 10 percent on repairs and service, depending on their tier, and diagnostic fees are discounted or waived during regular hours. See the Sasquatch Club tiers.
Do repairs come with a warranty?
Parts we install carry their manufacturer's warranty. If something doesn't seem right after your visit, call the office and a real person will help.
Which areas do you serve?
South and Mid Vancouver Island, from Port Renfrew and Sooke through Victoria, Saanich, the Westshore and the Cowichan Valley, up to Nanaimo and Qualicum Beach. See all service areas.